ORDERS

PLACING AN ORDER

Whilst we carry a small quantity of stock, the majority of our products are made to order, particularly those requiring personalisation. Therefore, there is an average delivery time of 10 - 15 working days for orders. This could possibly be longer if your order is a special or unique design or a larger item, but you will be informed of the expected manufacturing time when your order is placed. If you require your item sooner than this, we may be able to do this for a small surcharge, but please contact us BEFORE ordering to guarantee we are able to meet your deadline.


If you would like to place an order with us, simply send us an email with details of your request. Please ensure you include all of the following information in your email:

     Customer Name
     Customer Address
     Customer Telephone
     Customer Email
     Product Name (eg. Key Hook / Coat Hook / Weather Vane etc.)
     Profile (eg. Tabby Cat - Detailed Cut Out / Retriever - Silhouette / Cob - Silhouette etc.)
     Colour
     Quantity
     Personalistaion (if applicable)


Once we have received your email, we will reply with a PayPal invoice detailing the total amount owed, including delivery charge, along with the details for you to make safe, secure payment through PayPal. (Please note, you do not need a PayPal account to be able to make payment this way. All you need is a debit/credit card and an email address)

We may not be able to reply to your email straight away, due to having very limited staffing (family members!) and being busy creating products in our workshop. We will however reply as soon as we are able, so please be patient with us.

Unfortunately, at present we are unable to accept orders over the telephone. If you have any queries you would like answering before placing an order, please email, text or call us using the contact details on the 'ABOUT US' page. Alternatively you can fill out the Contact Form, found on the same page.

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